Thank you for purchasing the ZapZone™ Prepaid Card. Before you proceed with ZapZone™ prepaid account top-up, please checkout the FAQ section below.
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Where to get ZapZone™ Prepaid Top-Up Cards ?
ZapZone™ Prepaid Top-Up Cards are available at selected agents in Kuala Lumpur city. Please visit our Agent section to find out more.
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What is the balance after I top-up my account ?
Your account balance (after top-up) will depend on the current package usage balance and expiry date. Please study the table below
Hourly Usage top-up to Hourly Usage
Expired
Current Balance
Top-Up Package
Balance After Top-Up
Expiry Date After Top-Up
No
Hourly (x days)
Hourly (y days)
Hourly
Top-up date + (current day - x) + y days
Example : Assume top-up date as 1 December 2004
1 hour (1 day)
Balance : 37 min
Expire : 2 Dec 2004
1 hour (1 day)
1 hr 37 min
3 Dec 2004
Yes
Hourly (x days)
Hourly (y days)
Hourly
Top-up date + y days
Example : Assume top-up date as 1 December 2004
1 hour (1 day)
Balance : 37 min
Expire : 30 Nov 2004
1 hour (1 day)
1 hour
2 Dec 2004
Hourly Usage top-up to Unlimited Usage
Expired
Current Balance
Top-Up Package
Balance After Top-Up
Expiry Date After Top-Up
No
Hourly (x days)
Unlimited (y days)
Unlimited
Top-up date + (current day - x) + y days
Example : Assume top-up date as 1 December 2004
1 hour (1 day)
Balance : 37 min
Expire : 2 Dec 2004
Unlimited (7 day)
Unlimited 7 days + 1 hr 37 min
8 Dec 2004
Yes
Hourly (x days)
Unlimited (y days)
Unlimited (y days)
Top-up date + y days
Example : Assume top-up date as 1 December 2004
1 hour (1 day)
Balance : 37 min
Expire : 30 Nov 2004
Unlimited access (7 days)
Unlimited access (7 days)
7 Dec 2004
Unlimited Usage top-up to Unlimited Usage
Expired
Current Balance
Top-Up Package
Balance After Top-Up
Expiry Date After Top-Up
No
Unlimited (x days)
Unlimited (y days)
Unlimited
Top-up date + (current day - x) + y days
Example : Assume top-up date as 1 December 2004
Unlimited access 7 days
Expire : 2 Dec 2004
Unlimited (7 day)
Unlimited (8 days)
8 Dec 2004
Yes
Unlimited (x days)
Unlimited (y days)
Unlimited (y days)
Top-up date + y days
Example : Assume top-up date as 1 December 2004
Unlimited (7 days)
Expire : 30 Nov 2004
Unlimited access (7 days)
Unlimited access (7 days)
7 Dec 2004
Unlimited Usage top-up to Hourly Usage **Current unlimited balance will be forfeited
Current Balance
Top-Up Package
Balance After Top-Up
Expiry Date After Top-Up
Unlimited (x days)
Hourly (y days)
Hourly
Top-up date + y days
Example : Assume top-up date as 1 December 2004
Unlimited access 7 days
Expire : 2 Dec 2004
1 hour access (1 day)
1 hour (1 day)
2 December
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How do I top-up my account ?
Firstly, get the ZapZone™ Prepaid Top-Up Cards from our agents. Then go to Account Balance Top-Up. Enter Pin Number, UserName and Password. You will be required to confirm your account top-up.
